This page is devoted to solving problems that you may encounter during the use the Memory Craft 10000. When things go wrong, this is the first place you should check.
 

Frequently Asked Questions List (FAQ) When you encounter a problem, it's very likely that you weren't the first one to have it. As situations arise we add them to the FAQ, and that should be your first stop for troubleshooting.

Current Janome Software Versions These are the current versions of Janome software. To check the version of any program, open it and choose Help -> About from the menu. The version number will be given in the About dialog. If you find that you have one or more programs that is not current, click the Get Update link provided. Memory Craft 10000 Machine: Version 2.21 You may have version 2.20, which can also be considered current. The 2.21 update is only for those having problems with ATA PC cards. Get Update Memory Craft 10001 or 10000: Version 3.0 This is the latest version for both machines. It is not available as a free download, but is the base version on the Memory Craft 10001. Owners of the Memory Craft 10000 can purchase the 3.0 update from an authorized Janome dealer. If you update a MC10000 to version 3.0, you must also update Customizer 10000 or EasyTransfer as well. See the links below. EasyTransfer: Version 2.2 (for version 2.21 & earlier machines) Get Update EasyTransfer: Version 3.0 (for version 3.0 machines only) This version will not work on version 2.21 or earlier. Get Update Customizer 10000: Version 2.2a (for version 2.21 & earlier machines) For best results, your machine should be version 2.2 or later for full compatibility with version 2.2a. Get Update Customizer 10000 Plus: 3.0 (for version 3.0 machines) This version can be installed to support all versions of the 10000, but offers no improvements or changes for version 2.21 & earlier models. Get Update Digitizer 10000: Version 1.2H & 1.3F Version 1.2H is for users of version 2.21 and earlier machines. Version 1.3F is for 3.0 machines, and is necessary for communication between Digitizer and the machine. Version 1.3F requires that version 1.2D or later be installed first. DO NOT install 1.3F unless you have a 3.0 machine, and DO NOT install 1.2H unless your machine is version 2.21 or earlier. Get Update