Frequently Asked Questions related to the Memory Craft 10000 version 3.0 update

All of the questions on this list have appeared more than once on the MC10000 mailing list. Find the question closest to your problem and click on it for the answer.

1. I installed the update, but now I can't send anything to the machine by cable. Why not?
    
2. I tried to install the Customizer 10000 Plus update, but it says that I don't have Customizer 10000 installed. I've been using it for months - how can this be?
    
3. I tried to install the Customizer 10000 Plus update, but I got an error message that says I have an incompatible version of the RPC stub. I have no idea what that means. What should I do?
    
4. I installed the Customizer 10000 Plus update, but when I try to use any of the programs, I get a message about MSVCRT.DLL being linked to a missing NTDLL.DLL. I don't understand any of this. What should I do?
    
5. I am trying to update my 10000 using the USB cable. There is no problem sending designs, so I know the cable works and the drivers are installed. But when I try to do an update, the screen turns white, the machine beeps and "Error!" appears on the screen. What should I do?
    
6. I updated my 10000, and then put in my ATA PC Card. I let the 10000 reformat the folders for version 3.0, but now I can't find my designs. Help!
    
7. I'm trying to install the 3.0 update, but the installer keeps telling me that a previous version is installed. How do I get this one installed?
    
8. Since installing the 3.0 update, I no longer have the EDIT tab on my screen. Why did they remove this useful feature?
    
9. I have the EDIT tab on my screen, but it won't let me edit Gigahoop designs. Why not?
    
10. Since installing the 3.0 update I have lost a number of features. For example, I can no longer choose Left, Right or Center positioning of lettering that I have entered. Why was this feature removed?
     
11. Since installing the 3.0 update I can no longer send designs to my machine. Every time I try to send something I get the message "Cannot be received." What can I do to get past this?
     
12. I've updated my Customizer 10000 to Customizer 10000 Plus, and I find I can no longer choose the kind of template I want to print. Why did they remove this feature?
     
13. I've updated my Digitizer 10000 to version 1.3, and now the icons to send designs to the machine or ATA Card are grayed out. What caused this?
     
14. Since installing the update to Customizer 10000 my (Buzz Tools, Buzz Xplore, Embird, Fill-in-the-blank) no longer opens the correct program. I have instructions for entering a new path in the program, but what do I enter?
     
15. I used Windows Explorer to organize the designs in the 12 folders on my ATA PC Card, giving each folder a more descriptive name. When I put the card in my machine, all the designs were gone, but I can still see them on my computer. What's happening?
     
16. I installed the Digitizer 10000 version 1.3 update without any problems, but when I open EasyDesign everything is in a foreign language. How can I fix this?
     

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© 2003 by James W. Stutsman