Frequently Asked Questions related to the Memory Craft 10000

All of the questions on this list have appeared more than once on the MC10000 mailing list. Find the question closest to your problem and click on it for the answer.

1. I can't send anything to the MC10000 by USB. I get a "Communication Time-out."
    
2. How do I delete designs that I have placed in the built-in memory or PC Card?
    
3. What is the proper method of placing fabric in the hoop?
    
4. Are pre-wound bobbins safe to use in the Memory Craft 10000?
    
5. How do I backup designs in the Memory Craft 10000?
    
6. How do I format an ATA PC Card?
    
7. What are the .JBF files that I see when exploring the PC_Link and Emb_file folders on my ATA PC Card?
    
8. When purchasing or downloading designs, what's the best format to choose when .jef is not available?
    
9. I've created a layout in EasyGigahoop using designs from a CD-ROM. When I try to send it to the ATA PC Card attached to my computer, I get an error message about a missing file. Why does this happen?
    
10. I was sending designs to my MC10000. A message came up that said something about damaged memory. Now what do I do?
     
11. I want to get a laptop to use with my sewing software. What should I get?
     
12. I sent a design to the 10000, but a message came up that said "Cannot be registered." What does that mean?
     
13. I've heard that when you install both Customizer 10000 and Digitizer 10000, the EasyEdit icon can be lost. How can I prevent/fix this?
     
14. I've stitched a design that came out just fine, except for the outlines. They don't line up, and there are gaps in some places. How can I fix/prevent this?
     
15. What is the maximum number of stitches that a JEF design can have?
     
16. I used EasyEdit to print a template for my design, and used the Clothsetter to hoop the fabric. When it stitched out, the design was off more than 1/4". Why did this happen?
     
17. Sometimes when I turn on the machine, the screen has lost its contrast and is all washed out. I adjust it in the SET screen and it's fine for a while, but then I have to adjust it again. Is there something wrong with my machine?
     
18. I used a CompactFlash reader/writer to put some designs in my ATA PC Card, but when I put the card in my machine, they don't show up. Why?
     
19. What is the size of the stitch area in the various hoops?
     
20. My machine warns me when the bobbin is getting low, but if it runs out sometimes it keeps on sewing. Is something broken?
     
21. How can I get the JEF files out of an EasyGigahoop ARG file?
     
22. What causes frequent thread breaks?
     
23. What maintenance is required for my machine?
     
24. I've heard that magnets can damage a computer sewing machine. Should I avoid having magnets near my 10000?

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© 2002 by James W. Stutsman