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Digitizer 10000 FAQ
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Note - questions on this page relate to the Digitizer 10000. For questions pertaining to the Memory Craft 10000, EasyTransfer or Customizer 10000, see this page.

 

Frequently Asked Questions

All of the questions on this list have appeared more than once on the MC10000 mailing list. Find the question closest to your problem and click on it for the answer.

  1. When I convert PES designs to JEF with Digitizer 10000, I have trouble sending them to the 10000. Why?
     
  2. I'm using Windows XP. Digitizer 10000 needs a driver for the dongle. Where can I get it?
     
  3. When I installed Digitizer 10000, my Customizer 10000 EasyEdit icon disappeared. How do I get it back?
     
  4. I'm having a problem with Digitizer 10000:
    bulletI'm not able to scan directly into Digitizer
    bulletDigitizer does weird things when I try to use it
    bulletI'm using Windows ME and I can't get into Digitizer more than once without restarting
     
  5. Every time I open Digitizer EasyDesign, it crashes. What should I do?
     
  6. I've heard that when you install both Customizer 10000 and Digitizer 10000, the EasyEdit icon can be lost. How can I prevent/fix this?
     
  7. If the MC10000 can only stitch files in .JEF format, then what is Digitizer 10000's .JAN format used for?
     
  8. What's the story with the Digitizer "Garment" setting? No matter what I set it to, on every design it always comes up "Badges."
     
  9. Whenever I use Digitizer (EasyDesign) to resize a design with specialized fill stitches, they always seem to turn into weave stitches. Why does it do this?
     
  10. When I try to use Digitizer I get a "Security Error" message that says "Security Device Not Found (-3)." My security device is plugged in and has been working. What does this mean?
     
  11. The Digitizer version 1.2 and 1.3 updates remove the Italic Script font. I really like this font and use it all the time. How can I get it back?
     
  12. I've updated my Digitizer 10000 to version 1.3, and now the icons to send designs to the machine or ATA Card are grayed out. What caused this?
     

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© 2002 by James W. Stutsman