| When I try to use Digitizer I get a
"Security Error" message that says "Security Device Not Found (-3)."
My security device is plugged in and has been working. What does this
mean? This error indicates that the software cannot
"see" the security device on any parallel port in your computer.
Here's what you need to do:
- Restart the computer. As it is coming back up, enter the system
SETUP program. On most computers an on-screen message will tell you
how to do this. Often it involves pressing the DEL key or the F2
key. The manual for your computer will tell how to do it, and you
should have that manual in hand before you start. The purpose of
this is to change the MODE of the parallel port. Find the
instructions for doing this in the manual and
DO NOT CHANGE ANYTHING ELSE!!!! Mistakes in this can
easily lead to a computer that won't run any more. If your parallel
port is Bi-directional or Standard, change it to
EPP or ECP. If it's EPP or ECP, change it
to bi-directional or standard. It doesn't really
matter what it is, just that you change it. Save the changes, and
when the system has finished restarting, check Digitizer. If you
still get the error, continue.
- Download the HASP driver from the
downloads page. Yes, it's needed for XP, but it's also the
very latest driver. My latest package uninstalls the old driver and
installs the new one automatically. On some computers it fixes this
problem.
- If both of the above fail, you need to verify that the dongle
itself is not damaged. Install Digitizer on a different computer and
see if it works. If you still get the error, the dongle may have
failed. See your dealer to arrange for a replacement.
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