FAQ 12

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This problem has been fixed in Digitizer 1.2. See the text at the bottom of this question.

I'm having a problem with Digitizer 10000:

	*I'm not able to scan directly into Digitizer*
	*Digitizer does weird things when I try to use it*
	*I'm using Windows ME and I can't get into Digitizer more than once without restarting*

Digitizer 10000 installs with a number of Windows Dynamic Link Libraries (DLLs). Some of them are quite old, and do not work well with Windows ME, 2000 or XP. The symptoms may range from not being able to start Digitizer to being unable to scan images directly into Digitizer. We have developed a simple batch file which "hides" the obsolete files so that Digitizer loads the newer versions provided with Windows. Download it by right clicking here. Choose Save Target As and save the file to your Desktop. Then perform the following steps:

Restart your computer. This flushes out any obsolete DLLs that might be running.
When the computer has finished restarting, find scanfix on your desktop and double-click it.
Restart the computer again. Digitizer should then work correctly.

Version 1.1 of Digitizer 10000 introduced patches to fix problems of not being able run the program more than once under Windows ME. The above fixes do not always work with Version 1.1, and that version may still fail to open the program more than once under Windows ME. A work-around for this problem is the press the CTRL-ALT-DEL keys all at the same time to open the Windows Task Manager. Locate the Janome task and end it. You should then be able to start Digitizer again.

Important Update
This problem has been fixed with Digitizer 10000 version 1.2. Get the update here.

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